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Ask anyone on the street which they'd prefer in an Android and an iPhone and you'd get different answers, but most people would probably (albeit grudgingly) accept that the iPhone is more efficient.

But is that really the case?

According to a new research report released by the Blancco Technology Group, the failure rate on Apple’s iPhone is far greater than it is on competing Android devices. Not only that, but the failure rate experienced by iOS users has only increased with each passing quarter over the past year.

According to technology news agency BGR, the report states that iOS devices during the last quarter of 2016 experienced a failure rate of 62%. By way of contrast, Android smartphones during the same quarter saw a failure rate of 47%. Also of note is that Apple’s iPhone 6 continues to be the worst offender among varying iPhone models.



For the purpose of the study, failure refers to when a device (iPhone or otherwise) doesn't do what it should, this includes camera problems, touchscreen problems, battery charging issues, software errors and so on.

The report says “The iPhone 6 has been the worst performing iOS device consecutively for four quarters with the highest failure rate compared to other models,

“25 percent in Q1 2016, 29 percent in Q2 2016, 13 percent in Q3 2016 and 15 percent in Q4 2016.”

This is probably referring to the issues that plagued the iPhone 6. A lot of people complained about a problem with the touch screen that was called the Touch Disease. 

What happened there was that a large number of iPhone 6 and iPhone 6 Plus owners began noticing that the touchscreen on their device either stopped working or only worked intermittently. Other users, meanwhile, found that the responsiveness of the iPhone’s touchscreen display became temperamental and less responsive. Once the problem became too large to ignore, and perhaps motivated by a rash of bad press, Apple in November agreed to fix affected devices.

Apple didn't cover themselves in glory when they went on to blame iPhone owners themselves. Apple’s multi-touch repair program reads in part: “Apple has determined that some iPhone 6 Plus devices may exhibit display flickering or Multi-Touch issues after being dropped multiple times on a hard surface and then incurring further stress on the device.”

According to BGR, iPhone 6 issues aside, the issues said to impact iPhone owners most frequently include overheating, crashing apps and “headphone malfunctions.”

Blancco in their report was favourable towards Android phones, but this does not include Samsung devices which they said were the worst of the bunch. 

The report said “Samsung consistently had the highest failure rate among Android manufacturers for five quarters in a row,

 “At 27 percent in Q4 2015, 43 percent in Q1 2016, 26 percent in Q2 2016, 11 percent in Q3 2016 and 16 percent in Q4 2016.”

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